Replacement Policy

At Studio Koze, we strive to ensure your satisfaction with every purchase. If you receive a product that is defective, damaged, or incorrect, we’re here to make it right with our replacement policy.

Eligibility for Replacement

1. Defective or Damaged Items: If the product arrives damaged or has a manufacturing defect, you are eligible for a replacement.
2. Incorrect Items: If the product delivered does not match your order, we will replace it with the correct item.

Conditions for Replacement

1. The request for a replacement must be initiated within 7 days of receiving the product.
2. The item must be unused and in its original packaging.
3. Proof of purchase (e.g., order confirmation or receipt) and photographic evidence of the issue must be provided.

How to Request a Replacement

1. Contact us at support@studiokoze.com with the following details:
   • Your order number.
   • A description of the issue.
   • Photos clearly showing the defect, damage, or incorrect item.
2. Our team will review your request within 3 business days and provide further instructions.

Replacement Process

1. Once your request is approved, we will arrange for the replacement item to be shipped to you at no additional cost.
2. In certain cases, we may require the original product to be returned. If so, we will provide you with a prepaid return shipping label.

Exclusions

1. Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for replacement.
2. Products purchased during clearance or final sale events may not qualify for replacements unless they arrive damaged or defective.

If you have any questions or concerns about our replacement policy, please don’t hesitate to reach out to us at support@studiokoze.com.

We’re committed to ensuring your experience with Studio Koze is nothing short of delightful. Thank you.