Shipping Policy

Thank you for choosing Studio Koze for your lifestyle and shopping needs. We want to make sure you're informed about our shipping procedures, so please read through this Shipping Policy carefully.

1. Order Processing

1.1. We strive to process and ship orders within three (3) business days from the date of order confirmation.

1.2. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Costs

2.1. We at times offer various shipping methods to suit your needs. During the checkout process, you will see the available shipping options along with associated costs and estimated delivery times.

2.2. Shipping costs are calculated based on your location and the chosen shipping method. Any applicable taxes will be included in the total cost.

3. Tracking Your Order

3.1. Once your order is shipped, you will receive an email notification containing a tracking number and a link to track your package's journey.

4. Delivery Timeframes

4.1. Estimated delivery times are provided during checkout and are based on the shipping method selected and your location.

4.2. While we make every effort to meet the estimated delivery times, please note that unforeseen circumstances may cause delays. We appreciate your understanding in such cases. During festive periods, it is recommended to place your orders as early as possible to avoid any delays. 

5. Address Accuracy

5.1. To ensure successful delivery, please provide accurate and complete shipping information during checkout. We cannot be held responsible for delivery issues resulting from inaccurate or incomplete addresses.

6. International Shipping

6.1. We offer international shipping to selected destinations. Please note that customs and import duties may apply, and you are responsible for any additional charges that may arise.

7. Order Tracking and Support

7.1. If you have questions about your order's status, feel free to reach out to our customer support team at hello@studiokoze.com. Please provide your order number for faster assistance.

8. Changes to Shipping Policy

8.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective upon posting on this page.

9. Contact Us

9.1. If you have any questions or concerns about our Shipping Policy, do not hesitate to contact us at hello@studiokoze.com

Last updated: 1 Dec 2024